PETER CURT CASTRO

Aspiring Cloud DevOps Engineer | Service Desk Analyst

Siniloan, Laguna, Philippines | +63-970-216-3891 | pcurtcast@gmail.com
GitHub Profile | LinkedIn Profile

Professional Summary

Performance-driven and tech-savvy IT Professional with over 4 years of hands-on enterprise experience in technical troubleshooting and incident management. Actively transitioning into Cloud Engineering with comprehensive, verified competencies in multi-cloud environments (GCP & AWS). Experienced in deploying resilient microservices, container orchestration, Serverless architectures, and automating deployments using Infrastructure as Code (IaC) and CI/CD pipelines.

Technical Skills

Cloud Platforms & Architecture: Google Cloud Platform (GCP), Amazon Web Services (AWS), Serverless Architecture, Containerization (Docker), Google Kubernetes Engine (GKE)
Cloud Services: AWS (S3, CloudFront, Lambda, DynamoDB, API Gateway, Route 53), GCP (Cloud Run, GCS, Firestore, Cloud Load Balancing, Monitoring/Logging)
DevOps & Automation: Terraform (State Locking, Remote Backends), GitHub Actions (CI/CD, Parallel Execution), GitOps
Scripting & Web: Python, Bash/Shell, HTML, CSS, Linux Administration
IT Operations: ITIL Framework, Incident Management (SLA), Root-Cause Analysis, Knowledge Management

Professional Experience

Service Desk Analyst

Cognizant | Taguig City, Philippines | Nov 2024 – Present

Provided technical support and guidance to global corporate users, including supporting Copilot integration to enhance enterprise productivity.
Created, published, and maintained comprehensive knowledge articles (KA) inside centralized infrastructure logs to improve multi-tier issue resolution efficiency.
Conducted detailed DSAT (Dissatisfaction) analysis to identify systemic service gaps, driving continuous improvement and customer satisfaction.

Technical Helpdesk Associate

Atos | Pasay City, Philippines | Jul 2022 – Nov 2024

Provided first-level technical support by troubleshooting enterprise hardware, operating software, and network issues to ensure timely resolution.
Maintained accurate, highly detailed incident records and structural bugs within ITSM enterprise ticketing systems to minimize business disruptions.
Partnered directly with Tier-2 network engineering and cloud infrastructure groups to coordinate remediation plans for complex environment failures.

Education

Bachelor of Science in Information Technology (BSIT)
Laguna State Polytechnic University | 2015 – 2020